Extended retur policy for Christmas Gifts
From 14 November 2022, we are offering extended return policy until 15 January 2023, so you can shop for Christmas gifts for your loved ones. Normally, we offer a 14-day return policy from the day you pick up your order. The right of return also applies to discounted items.
Other return rules apply.
For acceptance of your return, the product must be in perfect condition and package unbroken. As an in-ear earphone is a hygienic product used inside the ear, we only accept a return of in-ear products as long as the package is unbroken. This don't apply to our on-ear products or speakers.
Please note that you are responsible for the shipping charges related to a return to JAYS in Sweden, and paid return shipping or handling fees are non-refundable.
Refunds will be made within 14 days upon receiving of the product, and will be transferred to the original buyer’s credit card.